Active Campaign
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Lee Segui is investigating a $1 processing fee charged on certain Dr. Squatch online purchases.
Dr. Squatch advertises free shipping for U.S. orders over $55. According to information reviewed by Lee Segui, customers who reached that threshold could see messages indicating that they had unlocked “FREE SHIPPING” and that their shipping cost was “FREE.”
At checkout, however, customers could still be charged a $1 processing fee. Dr. Squatch’s Shipping Policy states that the fee applies to one-time, non-subscription orders.
Lee Segui is investigating whether customers were adequately informed about this additional charge before completing their purchases.
Consumers rely on the prices and terms presented to them when deciding whether to make an online purchase.
When an order is advertised as qualifying for free shipping, consumers should be able to understand what they will actually be charged before completing the transaction.
Lee Segui is investigating whether Dr. Squatch’s advertising and checkout practices concerning the $1 processing fee may have violated consumer-protection laws. The firm’s notice alleges that customers suffered economic harm from paying the processing fee and seeks restitution for customers who were charged the fee when attempting to use the free-shipping promotion.
You may qualify for our investigation if:
If you are unsure whether your purchase qualifies, you can submit your information for review.
You will not be responsible for any fees or costs unless we obtain compensation for you.
If eligible, you will sign an agreement for Lee Segui to represent you in your claim, but we only get paid if we obtain a financial recovery.
If Lee Segui is not successful in obtaining compensation for you, you will owe us nothing.
If you have questions, please fill out our contact form. A member of our team will be in contact shortly.
ACTIVE CAMPAIGN
Lee Segui is investigating a $1 processing fee charged on certain purchases made through Dr. Squatch’s website.
Dr. Squatch advertises free shipping for U.S. orders over $55. According to information reviewed by Lee Segui, qualifying customers could see their shipping described as “FREE” but still be charged a $1 processing fee at checkout.
We are interested in hearing from consumers who purchased more than $55 in products directly from Dr. Squatch, qualified for free shipping, and were charged the $1 processing fee on a one-time, non-subscription order.
Think you may qualify? Fill out the form and a member of our team will be in contact shortly. Submitting your information does not create an attorney–client relationship.
Privacy Notice: We respect your privacy. Your information will be kept strictly confidential and used only to evaluate your eligibility and contact you about this case. We will never sell or rent your data. Your details will only be shared with attorneys and staff working on this matter. By submitting this form, you agree to receive email communications from Lee Segui PLLC regarding your inquiry, case updates, firm news, and related investigations. You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Most class actions start the same way: a problem that impacts many individuals, but feels impractical—or impossible—for any one person to take on alone. The imbalance of resources is often obvious from the start.
Class actions allow claims to be resolved together when harm is widespread, and the legal or factual issues are common. Class actions may often provide the only way to recover damages for individuals, while holding a corporation accountable for its misconduct.
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When a case is well suited to be a class action, we look for the right client to serve as a class representative. A class representative serves as a fiduciary for all class members, committing to fairly and adequately represent their shared interests as if they were his or her own. The representative need not be legally sophisticated, but must remain engaged, informed, and cooperative throughout the litigation by understanding the claims, providing relevant facts, and actively participating in permitted discovery, including depositions, testimony, written responses, and document production.
By serving in this critically important role, the representative voluntarily acts on behalf of others with similar claims, recognizing that class actions promote fairness, efficiency, and equal benefit, while serving as an important mechanism to protect individuals or businesses harmed in a similar manner.
Class actions often require patience. There may be long periods of expert investigation, discovery, and motion practice before visible progress appears.
We communicate clearly about where the case stands and what that means for our clients. When strategic decisions need to be made, we focus on the long-term interests of the clients and potential class members. This includes guiding clients through each stage, explaining what to expect and how developments may affect the path forward.
While outcomes depend on the law and the facts, careful early work and consistent execution help reduce uncertainty and support credible advocacy over the life of the case.
